Frequently Asked Questions

Everything you need to know about your Sister Jane experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on your location.

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags still attached.

How do I know which size to choose?

Each product page features a detailed size guide. Our designs often have a signature vintage-inspired fit; we recommend checking the specific measurements for both 'Standard' and 'Dream' collections.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer service immediately, and we will do our best to assist before the item is dispatched.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Clearpay.